Return & Refund Policy

Our Return and Refund Policy was last updated 24/03/2026

Thank you for shopping at Crisis Cleans.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to [COMPANY_INFORMATION]
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to www.crisiscleans.com.au, accessible from www.crisiscleans.com.au
● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 30 days
● The Goods are in the original packaging
***Please note: there are no refunds given to dirty/used cleaning cloths
***You must provide proof of purchase.

When Goods cannot be returned:

You do not have an automatic right to cancel or return a product if you:

• Changed your mind.
• Ordered the wrong item.
• Found the item cheaper elsewhere.
• Knew about a fault before buying.
• Damaged the item after buying.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Unless the product was damaged in transit to you or you received the incorrect product to what you ordered.

You should send the Goods to the following address:

21/13 Justfrute Drive, West Gosford, NSW, 2250

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Please allow up to 10 business days for your refund to be processed.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

● By visiting this page on our website: https://crisiscleans.com.au/contact/
● By sending us an email: info@crisiscleans.com.au